Privacy Policy

Who We Are

teamsquared.ai ("we," "us," or "our") provides an AI-powered workforce platform that helps businesses manage customer relationships and operations. This Privacy Policy describes how we collect, use, and protect information when you use our website and services.

Information We Collect

We collect information you provide directly to us when you create an account, use our services, or contact us. This may include:

• Account information such as your name, email address, and company name
• Data you enter into the platform in the course of using our services
• Communications you send to us (e.g., support requests)

We also automatically collect certain technical information when you visit our website, including your browser type, operating system, and general usage patterns. This helps us improve the product experience.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your requests and provide customer support
• Send you service-related notices (e.g., account confirmations, security alerts)
• Understand how our services are used so we can make them better

We do not sell your personal information. We will never sell, rent, or trade your personal data to third parties for their marketing purposes.

Cookies & Tracking

Our website may use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Understand how visitors find and use our website (e.g., analytics)
• Measure the effectiveness of our advertising campaigns

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

Advertising

We may work with third-party advertising partners who use cookies to help us reach potential customers and measure ad performance. These partners may collect information about your browsing activity across different websites to show you relevant ads. We do not share your account data or any data you enter into our platform with advertising partners.

Data Sharing

We only share your information in limited circumstances:

• Service providers: We work with trusted vendors (e.g., hosting, payment processing) who need access to your information to help us operate. They are contractually obligated to protect your data and use it only for the services they provide to us.
• Legal requirements: We may disclose information if required to do so by law or in good faith belief that such action is necessary to comply with legal obligations.
• Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes encryption of data in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymize your data within a reasonable timeframe, unless we are required to retain it for legal or legitimate business purposes.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing of your information
• Request a portable copy of your information

To exercise any of these rights, please contact us at the email below. We will respond within a reasonable timeframe.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting a notice on our website or sending you an email. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out to us at [email protected].